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Refund, Reshipment and Return Policy

    This refund policy is intended as a reference for dropshippers cooperating with All in.

    Please read the following policy carefully.
    All disputes must be filed on the All in platform. Otherwise, All in will permanently ban your account.
   a. Please provide photos or videos of the different items to prove the damage. If photos cannot prove the product is damaged, please upload a video.
   b. Screenshots of emails or disputes, including the recipient’s name, date and content. In other words, the customer has sent a complaint (via PayPal dispute resolution, other payment gateways, email, etc.).
   c. If our dispute resolution team requests a return during the dispute handling process, the product must be returned to All in.
Except as set forth in the Important Notes, All in will issue a refund, arrange reshipment or accept returns in any of the following circumstances:

    1. Order Delays

    Order tracking and shipping information shows the order is in transit, pending or expired (60 days after the order is shipped from the All in warehouse). The following countries/regions and shipping methods may have different timeframes:
  a. For orders shipped to the United States, the timeframe starts 45 days after the order leaves the All in warehouse.
  b. For Brazil, due to strict customs clearance procedures, delivery may take 110 days from the date the order leaves the All in warehouse.
  c. For all international orders shipped by All in, the company will process your delay dispute 100 days after the order leaves the All in warehouse.
  d. For certain special shipping methods, All in will not be able to process your claims. (See Important Notes below)
  Notes:
  · Sometimes, an order may arrive at the post office near the buyer but show a pending status due to an incomplete address, unclaimed package, missing tracking number, etc. It is more convenient for the customer to contact the local post office or the recipient to collect the package in person.
  · Due to Israel’s national conditions, phone number requirements, religious beliefs and other factors, packages are usually delivered to self-service pickup lockers, which may result in delays of up to six months. Therefore, it is more convenient for the customer to contact the local post office or collect the package in person.
  · Occasionally, local logistics tracking information may show delivery confirmation, but the customer ultimately claims not to have received the package. In such cases, All in will make every effort to verify the actual situation, which may take a short period of time (1-2 months), but we cannot guarantee that the truth will be ascertained.

    2. Non-Delivery of Orders

    If the tracking information shows the order has been delivered, All in will not process refunds or reshipments.
  a. If your customer has not received the package, an official undelivered certificate with the official seal issued by the local post office is required.
  b. Tracking information triggers an alert for the following reasons:
    i. Incorrect/incomplete address
    ii. Invalid contact number
    iii. Unknown recipient
    iv. Refusal of delivery
    v. Failure to answer delivery calls in a timely manner
    vi. No secure delivery location
    vii. Uncleared customs
    viii. Other reasons
  Notes:
  a. The delivery provider will attempt delivery 1-3 times based on the actual situation. If the package remains unclaimed during these attempts, it will be returned to the local post office and stored for 3-7days. During this period, your customer needs to collect the package in person. Otherwise, the product will be returned to the shipper, i.e., our logistics company. All in shall not be liable for 
any loss of the product during the return process.
  b. If the logistics company offers return services to China, All in will store the product in your private inventory and will not issue a refund after we receive the returned item.
  c. If you fail to process an undelivered order or a package consolidated by the logistics company, All in will not be able to provide a refund or reshipment.

   3. Damaged Products

  If a package arrives with severe damage, All in will offer a full refund or replacement service.
  If a package arrives with partial damage (loose threads, slight wrinkles, small scratches, etc.), All in will offer a partial refund or replacement.
  Notes:
  a. For fragile items, a refund is highly recommended.
  b. Due to long-distance international shipping, All in cannot provide any refunds or other services for cases of damaged packaging boxes.
  c. For ordinary electronic products, your customer must file a complaint or dispute with you within 30 days of package delivery.
  d. For service-type products, if you have purchased All in quality inspection service, All in will refund the product fee at the Chinese market price. Otherwise, All in shall not bear any liability. (See Important Notes > Service-Type Products below)

   4. Defective or Malfunctioning Products

  All in has a strict quality control process before product shipment. For misshipped or missing products, All in will handle them as follows:
  a. For misshipped products, All in offers a full refund or product exchange.
  b. For items with incorrect color or size that do not affect product functionality, All in will offer a refund or reshipment if you provide a screenshot of the customer’s complaint (including name, content and date).
  c. For missing parts that do not affect product functionality, All in may issue a partial refund or reship the missing parts; for missing parts that affect product functionality, All in will only reship the entire product.
  d. For accessories, All in will arrange reshipment.
  Note:
  In case of size issues, we would appreciate it if you could measure the product according to the correct measurement method and provide measurement photos. Our dispute resolution team will then expedite the handling of your claim.

    5. Order Cancellations

  For order cancellations, All in offers a full refund before the product enters the warehouse processing workflow.
  a. After payment, POD (Print on Demand) orders cannot be cancelled as they are custom products.
  b. After payment, pre-order inventory orders cannot be cancelled as these are special products with dedicated procurement arrangements.
  c. After payment, video and photo service orders cannot be cancelled as All in initiates planning and preparation immediately upon receipt of payment.

     Important Notes

  1. Time Limit for Filing Disputes
    No disputes can be filed if the order status is “Closed”. Disputes cannot be resolved if the tracking information provided by third parties is untraceable.
  2. Force Majeure
    All in shall not be liable for any product damage or shipping disruptions caused by force majeure events, including but not limited to pandemics, international situation changes, strikes, wars, earthquakes, floods, viral outbreaks, blizzards, customs inspections, etc. However, All in will notify you via All in Chat, Skype, email, Line, WhatsApp and other channels.
  3. Shipping Method Restrictions
    Tracking may not be available for certain shipping methods once the order reaches the destination country, state or city. All in will clearly indicate these shipping methods in advance. If you choose these shipping methods for delivery to certain countries/regions (including those listed below), All in will not accept any disputes.
      Note:
      Additional fees apply for addresses in remote areas when selecting certain shipping methods.
  1. Restricted Destinations
    Due to international shipping uncertainties, All in will not accept any disputes for orders shipped to the following countries/regions:
    Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Morocco, Jersey, Liechtenstein, Monaco, San Marino, Vatican City, Bahrain, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Iraq, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belize, Democratic Republic of the Congo, Central African Republic, Republic of the Congo, Côte d’Ivoire, Cook Islands, Cameroon, Costa Rica, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Falkland Islands, Fiji, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea-Bissau, Guyana, Honduras, Haiti, Iran, Jamaica, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts and Nevis, Cayman Islands, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Moldova, Montenegro, Madagascar, Marshall Islands, North Macedonia, Mali, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Reunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Saint Helena, Sierra Leone, Senegal, Suriname, El Salvador, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, East Timor, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent and the Grenadines, British Virgin Islands, U.S. Virgin Islands, Vanuatu, Samoa, Burundi, Curaçao, Sint Eustatius, Sint Maarten, Niue, Caraïbes, Saint Barthélemy, Yemen, Mayotte, Zambia, Zimbabwe.
  2. Returns
    Products can only be returned to the All in China warehouse. However, we do not recommend returning products to our warehouse due to rising international shipping costs and the fact that delivery to the All in China warehouse takes at least 3 months. Most returned products are lost or damaged during transportation.
    a. If you do require the buyer to return the product, please follow the steps outlined in: How to Return Products to the Warehouse.
    b. Please return the product within 30 days of delivery.
  3. Service-Type Products
    The following provisions apply to service-type products:
    a. For any disputes arising from product damage or shipping issues, ALLin Drop may not refund the product fee.
    b. For any disputes arising from quality issues, All in will not accept claims as the supplier is a third party and not All in.
    c. For service-type products not inspected by All in quality control team, All in may not process disputes.
  4. Unresolved Disputes
    All in will not accept any unreasonable disputes, including but not limited to:
    a. The buyer simply dislikes the product
    b. Alleged misrepresentation of product descriptions
    c. Abnormal product odor
    d. The buyer ordered the wrong item or SKU
    e. Incorrect shipping address provided by the buyer
    f. Product differences that were agreed upon in advance
    g. Tracking information deleted by the logistics company or local post office
    h. In some cases, packages are returned/discarded/seized because the recipient failed to cooperate with customs clearance in accordance with the foreign trade policies of certain countries.